- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
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*Front Desk Agent skills and qualifications*
A Front Desk Staff, or Hotel Front Desk Staff, checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay.
- High school diploma or GED
- At least two years of customer service experience
- One year of front desk experience in the hospitality industry
- Excellent verbal communication skills
- Availability to work shifts, including evenings, weekends and holidays
- Familiarity with resort check-in software
- Ability to solve client issues in a friendly and timely fashion
- Friendly and welcoming demeanor
Job Types: Full-time, Permanent, OJT (On the job training), Fresh graduate
Salary: Php10,920.00 - Php11,000.00 per month
Benefits:
- Employee discount
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Afternoon shift
- Flextime
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
- Weekends
Supplemental pay types:
- 13th month salary
- Overtime pay
- Tips
Experience:
- Front Desk Agent: 1 year (Preferred)
Language:
- English (Preferred)
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