Operations Representative I [United States]

 

At WPPCU, we are passionate about being the trusted financial partner for our members, with the solutions, clarity, and personalized service that make their lives better. “Helping you afford life” and “People before profits” aren’t just buzzwords for us. They’re literally words we live by. Our members, our families, and the communities where we live and work are all that matter here. The credit union has served its members since 1936 and had grown to manage more than $900 Million+ in assets.

We’re strong supporters of the credit union movement, and of providing our members with the education, support, and guidance to build strong, independent financial futures. WPCCU can give employees the best of both worlds—a financially stable place to work and one nimble enough to behave like a “start-up.” And we want your help.

We are diversity unified. Diversity, equity, inclusion, and belonging strengthen and unites us. At WPCCU, the uniqueness of your experience and talents are valued, and have a home. Join us and enrich our journey.

Job Title: Operations Representative I

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Department: Operations

Reports to: Assistant Operations Manager

Classification: Non Exempt

Location: On-Site

Role:

Provides support to the credit union, the service centers, and membership by efficiently and

effectively completing various duties associated with various areas of Operations. Performs

detailed tasks pertaining to the operations activities of the service center. Reviews and processes

as necessary all reports associated with each function, maintaining all related general ledger

accounts in balance.

Major Duties and Responsibilities:

40% - (Job Knowledge) – Perform any one or two of the following complex functions. Works

independently and uses decision-making abilities to complete all duties observing the

highest quality standards. Reviews/Processes ACH transactions. Processes share draft

exceptions, which include return items, Fed adjustments, legal orders, levies and

subpoenas. Processes payroll deduction. Processes Debit Card/Reg. E disputes and fraud

claims complete daily debit card settlement. Completes ATM/FSCC daily settlement for

all systems/vendors (CO-OP, FSCC, ANI). Processes MasterCard disputes and fraud

claims, complete daily credit card settlements. Completes daily mail, return deposit items

, and member correspondence. Completes and reconciles electronic services daily reports

(mobile deposits, bill pay and online banking)

20% - (Productivity) - Performs all duties within assigned time frames and produces a high

volume of work retaining quality standards

20% - (Member Focus) - Assists all service centers and external customers with requests;

answers questions about credit union products and services, and resolves issues related to

internal systems, operating procedures, and regulatory compliance.

10% - (Policy Compliance) – Maintains proficiency in regulations related to any duties that are

performed, such as Regulation E, Regulation CC, ACH, etc.

5% - (Initiative) – Initiates improvements in work processes, accepts constructive feedback in a

positive manner, and works well within the service center to ensure all work is processed

timely.

5% - (Teamwork and Cooperation) – Performs other duties as assigned, including assisting

other service centers.

Education: High School diploma or equivalent

Revised 03/2022

Experience: Minimum 6 months to one year experience in a financial institution

Disclaimer

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this classification. They are not to be construed as an exhaustive

list of all responsibilities, duties, and skills required of personnel so classified. All personnel may

be required to perform duties outside of their normal responsibilities from time to time, as

needed.

“Water and Power Community Credit Union is an Equal Employment Opportunity Employer.”

Water and Power Community Credit Union is committed to a proactive program of affirmative

action and diversity development. The Company will continue to recruit, hire, train, and promote

into all job levels without regard to race, religion, gender, marital status, familial status, national

origin, age, mental or physical disability, sexual orientation, gender identity, source of income,

or veteran status.

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