United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented Consumer Engagement Service Representatives for our International Team.
Our new teammates will participate in running a top-notch multilingual consumer service for our partner from the FMCG industry.
Job responsibilities:
- Handle inbound tasks: complaints, orders, troubleshooting, and information provision
- Conduct outbound activities: resolve cases and conduct consumer surveys
- Perform back office tasks: reporting, social media content, escalation handling and data entry
You are our top applicant and soon-to-be Colleague if:
- You speak Romanian and Bulgarian on a professional level
- You speak English fluently
- You have at least 1 year of experience working in consumer engagement service/call center
- Your written and spoken communication is flawless
- You have great analytical and problem-solving skills and great attention to detail
- You are proficient in using Microsoft Office Suite and Online applications, technology acumen
- You have Social Media / Community Management expertise
- You can work well in a team as well as by yourself
- You can participate in all the required trainings
- You are looking for a stable, long-term job, with great developmental opportunities
Our offer:
- Payment of 6-7 EUR/hour, paid monthly via an online payment platform
- Remote work
- Flexible schedule
- Welcoming and supportive environment
- Great developmental opportunities within the company
Please note that this is a long-term, contract-based opportunity (2+ years).
Taxes and any social insurance contributions would be handled & paid by the Freelancer.
Work Environment Requirements:
- Quiet workplace (tasks are delivered from the comfort of your home)
- USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
- Laptop with Windows operating system (Windows 8 or above)
- Browser: The latest three versions of Google Chrome or Mozilla Firefox
- Broadband internet connection (mobile internet is not good enough to manage calls)
Upon application, please make sure you submit your resumé in English.
Job Types: Full-time, Part-time, Contract
Salary: 30.00RON per hour
Experience:
- customer service: 1 year (Required)
Language:
- Romanian on a professional level (Preferred)
- Bulgarian on a professional level (Preferred)
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