REQUIREMENTS
- Pleasant disposition with excellent interpersonal and communication skills in both Bahasa Malaysia and English.
- Ability to engage with guests whilst anticipating guest needs.
- Highly energetic and approachable personality.
- High level of inquisitiveness and initiative.
- Ability to multi-task.
- Prior experience in in guest relations role in the hospitality industry would be an added advantage.
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RESPONSIBILITY
- Welcome and eagerly anticipate whilst assist in guest needs and enquiries.
- Updates guest history with all relevant information learnt about the guest during their stay. i.e. Likes / dislikes, food & beverage preference, etc. ensure that the guest history profile is updated and accurate and keyed in according to standards.
- Performs room assignments for VIP guests and VIP groups.
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