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International company looking for talent to join our team!
Their mission is to connect brands to their customers and customers to the solutions they need by delivering compelling experiences. They facilitate connections through world-class customer experience management (CXM) and business process outsourcing (BPO). They deliver different services: Customer Support, deliver inbound, outbound and omnichannel services throughout the customer lifecycle. Sales Services, inbound and outbound sales services grow revenue and deepen customer relationships.
PROFILE
- 6 months - 1 year Contact Center experience is preferred, but not required
- High school diploma or GED is required.
- Must have basic computer skills. Microsoft Office knowledge is a plus.
- Excellent customer service skills in both written and verbal communication is essential.
- Must have the ability to use problem-solving and critical thinking skills.
- Equipment to work from home
JOB DESCRIPTION
- Take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service.
- Answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.
- Handle customer service situations and challenging calls with confident knowledge and patience, ensuring customers’ needs are met and they are satisfied with the level of service provided.
- Accurately and efficiently process information and complete tasks in a timely manner.
- Consistently demonstrate the company’s core values, purpose and vision to the customer to ensure they know that we appreciate their business and value their time.
- Be an excellent and professional liaison for the company and our client to the customer.
- Communicate effectively, positively and respectfully with customers, clients and co-workers at all times and in all matters.
- Maintain a high level of punctuality and have consistent and reliable attendance standards.
- Maintain and protect company and client information and always use strict confidentiality.
- Perform other duties as assigned
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $13,000.00 - $16,000.00 al mes
Horario:
- Diurno
- Turno matutino
Prestaciones:
- Seguro de vida
- Vales de despensa
Tipos de compensaciones:
- Bono mensual
Experiencia:
- Contact Center: 1 año (Deseable)
Idioma:
- Ingles (Obligatorio)
Lugar de trabajo: Empleo remoto
