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Technical Support Engineer
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?
Customer Assistance Warranty Services, Warranty Management North Europe, is opening a temporary
position for a Technical Support Engineer.
Preferred location is Vaasa, Finland
As Technical Support Engineer you will work closely with warranty management functions and other
stakeholders to secure prompt resolution of warranty related issues. The role also requires close and
professional customer interaction to ensure quality improvement and implementation based on client
claims and via technical input or expertise. Technical knowledge of products is required in this role.
You are a person who is proactive, service minded and can work under pressure independently and
in team.
Responsibilities
- Manage technical warranty related issues
- Secure corrective actions in a timely manner
- Trigger root cause analysis and solution development
- Follow Wärtsilä business ethics and rules
- Constantly share lessons learned with team members and other stakeholder to improve the overall
performance
Requirements
- MSc or BSc in engineering
- Engine product knowledge
- Strong communication and negotiation skills
- Contractual and commercial knowledge
- Cultural awareness
- Database experience e.g. online-tools and SAP is required
We offer
We offer a one-year temporary position as Technical Support Engineer in a team with colleagues, who have long warranty handling experience and strong product knowledge. You will work in a hectic and pleasant environment with great opportunities for professional and personal development.
Last application date: 27th August, 2023. Work starts as soon as possible.
For more information about the position, please contact:
Nicklas Svenns
Regional Warranty Manager, North Europe
Mobile +358 50 5225025
Email: Nicklas.Svenns@wartsila.com
#LI-DNI
Last application date: 27/08/2023
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
