Technology Trainer [Australia]

 

Thomson Geer is a large Australian Corporate law firm with offices in Adelaide, Sydney, Melbourne, Brisbane and Perth. The firm has more than 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their business success is our priority. This focus on client value is a key reason for our success. At Thomson Geer we are looking for candidates who are client focused, commercially minded, and work well in a team environment.

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The role:

We are seeking to appoint a service-focused and experienced Technology Trainer to join Thomson Geer on a full-time basis. This role will form a critical part of our corporate services team and will include:

• Providing instructor led classroom training to groups and individuals;
• Assisting staff both by phone and in person;
• Supporting and advising our staff, including problem solving assistance; across a range of identified areas.

The successful candidate should be fully competent in the Microsoft Office suite of programs and be able to provide problem-solving assistance, support and advice to our staff, as well as train and facilitate new programs.

The ideal candidate will have previous experience across the priorities listed below:

• The ability to train and offer one-on-one support to users in a wide range of technology applications including Outlook, CMS, Microsoft Word, Excel and PowerPoint
• Train and assist users in advanced functions of various software applications including advanced knowledge of Microsoft Office in MS Word 2010 and 2013 (ie advance formatting, cross referencing, styles and template creation)
• New processes and systems implementation and training
• Writing and implementing training manuals for the firm
• Review and document enquiries and solutions for inclusion in Frequently Asked Questions
• Provide timely resolution and responsiveness

This role would ideally suit a candidate with exceptional interpersonal and communication skills. Experience in customer service and/ or a learning and development field is ideal. The successful applicant will use their initiative, be pro-active, ambitious, capable and motivated.

An understanding of the professional services industry, legal terminology and legislative requirements is important, but not mandatory.

What we offer:

At Thomson Geer, we are proud to offer our employees a high performing environment with accountability and modern working practices. On top of this we have a high calibre client base and a professionally stimulating, collaborative and supportive team environment. For ambitious individuals who are innovative and improvement focused, the career opportunities within our firm are endless.
Thomson Geer has a "well-being @ work" program including flu vaccinations, skin health checks and an employee assistance program.

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